I've got one. I like it for its sound quality, small size, and storage space. But it's very complicated. My next will defiinitely be something else.
Have you made a playlist first? This is required. After you've made the playlist ...
Open the Zen MicroPhotoMedia Explorer.
Click on "Manage Playlists." The "Edit Playlists (My Zen)" dialogue box should come up.
On the left hand side you will find the typical computer file list. Click on the playlist you want to edit. You should see all of the sermons/songs come up on the lower left-hand side called "Tracks."
Up on the right hand side you will see "Playlist Name." Click there on the playlist you want to edit. Go back to "Tracks" and you should be able to
hit the "Move Up" or "Move Down" buttons in the middle of the dialogue box.
Sounds like you have something slightly different than I do. There's *nothing* that says "playlists"?
Try checking "My computer" for another Zen icon. I have two on my desktop. One is the "Creative MediaSource Organizer" and the other is the Zen Media Explorer. The latter is what I use to form up playlists and organize them.
If nothing works, email me privately and we'll see what we can do.