Separate names with a comma.
Discussion in 'Computers & Technology' started by Semper Fidelis, Sep 11, 2009.
Honestly, it's like you aren't even speaking English here
Each activity in a Service Management process (or
each component used to provide a service) is
monitored as part of the Service Operation processes.
The operational team or department responsible for
each activity or component will apply the Monitor
Control Loop as defined in the process, and using the
norms that were defined during the Service Design
processes. The role of Operational Monitoring and
Control is to ensure that the process or service
functions exactly as specified, which is why they are
primarily concerned with maintaining the status quo.
■ The norms and Monitoring and Control mechanisms
are defined in Service Design, but they are based on
the standards and architectures defined during Service
Strategy. Any changes to the organization’s Service
Strategy, architecture, service portfolios or Service
Level Requirements will precipitate changes to what is
monitored and how it is controlled.
■ The Monitor Control Loops are placed within the
context of the organization. This implies that Service
Strategy will primarily be executed by Business and IT
Executives with support from vendor account
managers. Service Design acts as the bridge between
Service Strategy and Service Operation and will
typically involve representatives from all groups. The
activities and controls will generally be executed by IT
staff (sometimes involving users) and supported by IT
Managers and the vendors. Service Improvement
spans all areas, but primarily represents the interests of
the business and its users.
That's much better.
I'm glad I'm not the only one!